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If sometimes an article has the wrong size or color or it should become necessary to send it back to us for some other reason, this is easy with Numelo!
Just use our Return Form which you can find here.
Just fill out the return information directly into the PDF, print it and send it back to us along with the product.
In case you want to return an article you have 14 days to return the item. This means that you can send an article back to us within 2 weeks and receive the full amount of your purchase back. When the goods have a value of more than 40 €, you should let our customer service under feedback [at] numelo.com know and we send you a label for returns by e-mail.
When the goods are less than 40 €, you must assume the return postage costs.
We refund shipment costs to foreign customers only when it can be sent at a reasonable cost to Germany; for this, please include the postage voucher in the package.
What can I do if I want to make a complaint?
If there is a material defect, please send us the defective item. Please remember to briefly describe to us what exactly is defective and what happened. We will lodge a complaint for the defective article with the manufacturer. We will need at least two business weeks for such a procedure.
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| To open the PDF, you will need Adobe Reader! |
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