In this case, you can select another article of the same value. You must pay the balance if the item has a higher value. If you would like your money refunded back to you, we proceed as follows:  

1) We will refund your payment in the same way that was used for payment.
Please check your bank, PayPal or creditcard account within the next days for the refund.
If you don´t receive the refund within 7 days, please get in touch with our costumer service via email under feedback@numelo.com.
If you used advance payment (Transfer), we will transfer the money back to your bank account. Therefore we need the following bank data:

• First and last name of the account holder

• Account number

• Bank code

• Name of the credit institute

• Address of the credit institute

• IBAN (you receive this information from your bank)

• Swift Code (you receive this information from your bank)

A credit note / credit balance results from an article that has been sold off or returned. We deposit your credit note into your customer account.

Do you still have a credit note? You can redeem it at our customer service under feedback [at] numelo.com!